| Terms and Conditions:
SHIPMENT:
In
the absence of specific shipping
instructions, Ascendance will ship
by the method it deems most advantageous.
Unless otherwise specified, PRODUCT
shall be shipped in standard commercial
packaging deemed appropriate by
ASCENDANCE. ASCENDANCE
will drop ship purchases to locations
specified by CUSTOMER under the
terms and conditions herein pursuant
to written instructions received
by ASCENDANCE. Any changes in these
instructions must be received in
writing by ASCENDANCE prior to shipment.
Any shipments to addresses within
California, the
recipient must have a valid California resale
certificate on file with ASCENDANCE
prior to shipment. If no resale
certificate is received by ASCENDANCE
and CUSTOMER wishes to continue
with drop shipment, California sales
tax for the retail amount must be
collected prior to shipment.
DELIVERY:
Delivery will be made FOB ASCENDANCE’s facility, Auburn, California, or
the particular shipping point designated
by ASCENDANCE in its verbal acknowledgment
of the purchase order.
The time of delivery is the
time the PRODUCT is delivered by
ASCENDANCE to the freight carrier.
Title for the PRODUCTS shall pass to the CUSTOMER upon delivery by ASCENDANCE
to the freight carrier. CUSTOMER
shall be responsible for and bear
the entire risk of loss or damage
to the PRODUCTS once PRODUCT has
left ASCENDANCE’s facility. Delivery
will be made either on the date
specified on the CUSTOMER'S written
purchase order or on the date specified
on ASCENDANCE's written or verbal
acknowledgment, whichever is later. This date is the scheduled delivery date.
CUSTOMER requests to delay
delivery that are made more than
thirty (30) days before delivery,
will be accommodated at no cost
to CUSTOMER as long as the length
of delay requested is for less than
ten (10) days. Requested delays
of more than ten (10) days, at ASCENDANCE's
option, may be treated as CANCELLATIONS.
If the PRODUCTS are held or stored
at the CUSTOMER'S request for more
than thirty (30) days, the CUSTOMER
shall be liable for an agreed upon
ASCENDANCE storage charge not to
exceed 10% of the invoiced cost
of the PRODUCTS stored.
PAYMENT TERMS AND CREDIT:
Orders are shipped pre-paid credit
card, PayPal or wire transfer. C.O.D.
company check is available with
proper bank verification. CUSTOMER agrees that ASCENDANCE is not liable for
any consequential damages as a result
of withholding shipment of CUSTOMER'S
orders until payment has been received.
CUSTOMER is responsibly for at Duties,
VAT, or Taxes.
CANCELLATION AND RETURNS:
Provided that an order has
not been shipped, CUSTOMER may,
at any time, terminate part of or
all of a purchase order placed by
it hereunder. In the event the CUSTOMER
wishes to return PRODUCT to ASCENDANCE
after it has been shipped, a credit
will be issued only if the
following criteria are met. NO
REFUNDS WILL BE MADE. CUSTOMER must contact ASCENDANCE
and request an RFC (Return For Credit)
number prior to returning PRODUCT.
PRODUCT RETURNED TO ASCENDANCE WITHOUT
AN RFC NUMBER WILL BE REFUSED. PRODUCT RETURNED FOR CREDIT MUST BE RECEIVED
BY ASCENDANCE WITHIN FIFTEEN (15)
DAYS FROM ORIGINAL SHIP DATE. CUSTOMER
must clearly label the outside of
box with the RFC number returned
to ASCENDANCE. CUSTOMER shall pay
all transportation charges to ASCENDANCE's
facility for the return of the PRODUCT.
CUSTOMER shall pay a twenty-percent
(20%) restocking charge of the purchase
price for all standard PRODUCT and
twenty-five (25%) restocking charge
of the purchase price for special
order PRODUCT. All shipping and
handling charges will not be credited.
Software cannot be returned for
credit. All items to be returned
for credit must be returned in working
order and include all accompanying
documentation, software and accessories.
WARRANTY AND REPLACEMENT PRODUCT:
ASCENDANCE PRODUCTS include a one year limited warranty from the date
of purchase that covers any manufacturing
defects, in material and/or workmanship.
This warranty does not cover
damage due to misuse, natural disasters,
shipping damage, alterations to
PRODUCT, or acts of god or war.
ASCENDANCE makes no other warranties
of any kind, either implied or expressed,
including warranties of merchantability
and fitness for a particular use.
ASCENDANCE is not liable for
any incidental, accidental, consequential
or punitive damages, and any breech
of warranty or otherwise. If defect
does occur, ASCENDANCE retains the
right to replace or repair PRODUCT,
at its sole discretion. CUSTOMER
will contact ASCENDANCE technical
support department and report potential
PRODUCT failure. If ASCENDANCE technical
support determines PRODUCT is defective,
an RMA (Return Material Authorization)
number will be issued to CUSTOMER
authorizing them to return PRODUCT
to ASCENDANCE. ASCENDANCE will ship
a replacement PRODUCT to CUSTOMER
in a timely manner. Upon PRODUCT
receipt, CUSTOMER must return defective
PRODUCT to ASCENDANCE within ten
(10) days. CUSTOMER must properly
package PRODUCT to be returned to
ASCENDANCE to ensure it is not damaged
during transit. ASCENDANCE is not
responsible for any damage that
may occur during shipping to its
destination. Sufficient insurance
is the responsibility of the shipper.
CUSTOMER must clearly label the
outside of box with the RMA number
issued by ASCENDANCE. PRODUCT
RETURNED TO ASCENDANCE WITHOUT AN
RMA NUMBER WILL BE REFUSED. CUSTOMER
agrees to pay all transportation
costs to return the defective PRODUCT
to ASCENDANCE. CUSTOMER will be
billed for replacement PRODUCT when
PRODUCT ships from ASCENDANCE.
Defective product must
be received by ASCENDANCE within
10 days of replacement product receipt
to avoid 10% surcharge. If ASCENDANCE
has not received the defective PRODUCT
within 30 days of replacement shipment,
defective PRODUCT will not be accepted
and CUSTOMER is responsible for
previously billed invoice.
INSPECTION:
CUSTOMER agrees that it will
promptly examine all PRODUCTS when
they are received in the presence
of the freight carrier, and that
it will notify ASCENDANCE in writing,
within ten (10) days of the receipt
of such PRODUCTS, of all shortages
and/or damages claimed to have occurred
during shipment.
Within a reasonable time,
ASCENDANCE will investigate the
claim and notify the CUSTOMER of
its findings and deliver to CUSTOMER
any parts missing or damaged at
the time of shipment.
ASCENDANCE will not be responsible
for shortages or damages at the
time of shipment unless the CUSTOMER
makes claim within ten (10) days
of the receipt of the PRODUCTS.
The CUSTOMER shall make claims for
shortages and damages occurring
in transit from the point of shipment
against the carrier of the PRODUCTS.
CONTACT INFORMATION:
For more information regarding
these policies or to contact us,
please call +1 (530) 887-8300 or
email at sales@ascendance.net
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