FAQ's

Q) How many domain names can I have?
A) As many as you would like.

Q) How many POP3 accounts can I have in one account?
A) Accounts are generally limited to what your package comes with, but we do have a custom option that allows you to specify your needs.

Q) How many FTP accounts can I have in one account?
A) One (But depending on your needs, we may increase this)

Q) What type of Internet service do you provide?
A) We offer dial up accounts, DSL, and wireless.

Q) Do you offer telephone technical support?
A) Yes (Monday thru friday 8-5) (support@ascendance.net)

Q) Can I order unlimited storage space?
A) Yes, with dedicated services our customize solutions will help you with this. Sometimes if you need unlimited resources co-location is the best way to go.

Q) Can my POP accounts be xyz@myname.com?
A) Yes

Q) Can I forward all of the email from my domain to one email account?
A) Yes. You can create an account called catchall. That is the account that email will go to if the email is sent to an account name within the domain that does not exist.

Q) Can I have the ability to set a subdirectory as password protected, and then maintain the list of user id's and passwords?
A) Yes, Ask us for help on this.

Q) Can I set it up so that subdomain.mydomain.com would map to a different subdirectory?
A) This is a custom option, offered only in our custom accounts. (DNS Management)

Q) I want to set up my ASCENDANCE account using a brand-new domain name... who should I register with first, ASCENDANCE or Internic?
A) We can take care of this for you. Give us a call, we will register your domain name, and set you up all in the same place!

Q) How long does it typically take for a site to 'go live' after I register the domain with Internic and set up the domain at ASCENDANCE?
A) When you set up a domain at ASCENDANCE, it is set up immediately on our main server. The Server configuration details are acquired from the main server four times a day, so it can take up to 2 hours for the c servers to grab the details for the new domain. Internic generally takes 24-48 hours to get new domains ready. Sometimes Internic will take longer than that, but most of the time Internic gets new domain ready in 24-48 hours. (We will normally walk you through this process). So our systems are set up before internic even hands us the name.