USA Contact Information

12840 Earhart Ave. Suite 185 Auburn, CA 95602
Voice +1 530 887-8300 Fax +1 530 889-1255

UK/Ireland Contact Information

Unit 24 Linden Way Ripley Surrey GU23 6LW
Voice +44 (0) 1483 226111 Fax +44 (0) 870 890 3858

Telephone:

When contacting us via telephone, please enter the appropriate selection:
Option 1: Sales Department
Option 2: Technical Support
Option 3: Current Network Status
Option 0: General questions, admin and finance


Sales:

Sales Support is available Monday - Friday 8:00 AM to 5:00 PM Pacific Time
sales@ascendance.net
www.ascendance.net/order.html
Telephone: +1 530 887-8300 Option 1


Technical Support:

Standard Support is available Monday - Friday 8:00 AM to 5:00 PM Pacific Time
After Hours Emergency Support is available 7 days a week from 6am - 10pm
support@ascendance.net
Telephone: +1 530 887-8300 Option 2


Billing:

Billing Support is available Monday - Friday 8:00 AM to 5:00 PM Pacific Time
billing@ascendance.net
Telephone: +1 530 887-8300 Option 0


Payment Options:

Credit Cards (Visa, MasterCard and American Express)
Paypal (paypal@ascendance.net)
Wire transfer
Checks


RMA Requests:

Return Material Authorization (RMA) are required to return defective products.
Please download and complete one of the RMA forms found below.
Please email the completed form to rma@ascendance.net or fax to +1 530 889-1255
RMA Request (Word)
RMA Request (PDF)